Shipping Policy

Shipping Policy

Shipping Policy

In order for you to receive the package in time,Please make sure that the address information you fill in is completely correct.This includes using correct abbreviations, street numbers, building or apartment numbers, and route information.

Common Shipping Problems

  • How much dose shipping costs?
When will I get my pack?
What happens if I receive a broken Product?

Free Shipping

The delivery is free shipping by default. Shipping costs are non-refundable. If you refuse any shipment from BongsWholesaler, you will bear the original shipping cost and the cost of returning the package to us.

Times And Speed

Please note that the shipping time does not include the processing time for packaging up and creating orders. Your merchandise will be activated within 3-5 working days after the order is confirmed. Under normal circumstances, it takes 2-4 weeks of transportation time but it is also affected by weather and other conditions.
Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool here.
 If your package is taken away by customs, please send us a new and different address for restart.

Packaging And Shipping

We cooperate with professional warehouse personnel, and your products will be carefully inspected and safely packaged before shipment. We provide world-class transportation options. You can check the relevant information on the product page for the weight of the products we sell, but in order to give back to our customers, our BongsWholesaler will deliver the products to you by free shipping.
All products of BongsWholesaler are carefully inspected and packed with sponge before shipment to avoid damage due to transportation. When you receive the goods, if your items are damaged in transit, please take a photo of the damaged package and contact us, we will restart it within 3 working days.